Introduction
We respect your privacy and take it seriously. This Privacy Policy explains how we collect, use, and protect personal information in line with Australian privacy laws.
Information We Collect
We only collect personal information that you choose to provide to us. This may include:
- Your name
- Contact details such as a phone number or email address
- Information you provide when making an enquiry or booking
We do not collect sensitive personal information unless it is knowingly provided and genuinely required.
How We Use Your Information
Your information is used only for legitimate business purposes, including:
- Responding to enquiries
- Providing requested services
- Communicating with you about a booking or job
- Meeting legal or regulatory requirements where applicable
We do not sell, rent, or trade personal information to third parties.
Disclosure of Information
Your information is disclosed only where necessary:
- To trusted service providers where required to deliver our services
- Where disclosure is required by law
Any third parties involved are required to handle information securely and confidentially.
Record Retention and Deletion
We do not store client details or job-related records long term. Once a job is completed and any agreed reporting has been delivered, all operational records relating to the sweep are permanently deleted.
The only exception is invoicing and financial records, which are retained as required under Australian taxation laws. These records are stored securely and are not used for any other purpose.
Because of our strict approach to privacy, we are often unable to retrieve past job details or reissue reports at a later date. If documentation is required, this must be discussed before the sweep.
Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. This includes appropriate physical, electronic, and administrative safeguards.
Cookies and Website Analytics
Our website may use basic cookies or analytics tools to help improve functionality and understand how visitors use the site. These tools do not personally identify you.
Access and Correction
You may request access to any personal information we hold about you and request corrections if it is inaccurate or out of date, provided the information has not already been deleted in line with our privacy practices.
Changes to This Policy
This Privacy Policy may be updated from time to time. The most current version will always be available on this website.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details provided on this website.